Why are active and unassigned chat sessions not being displayed in the chat window?

If you are receiving live chat requests but they are not visible in the chat window it is most likely due to a server caching. Ensure that opcache.enable is set to off in your PHP settings or exclude any url that includes the following paths:

  • page=ai-chatbot-easy-integration-log
  • /ai_chatbot_easy_integration_pro/
  • /ai-chatbot-easy-integration-pro/
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